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RETURN POLICY

EXCHANGE & RETURN POLICY

. Merchandise must be returned within 30 days of receipt.

. Merchandise must be unworn and unwashed, in it's original condition and packaging.

. All footwear must be returned in it's original condition with original shoebox and packaing, NO postal lables on the shoebox.

. SALE items cannot be returned.

. Hair accessories, under garment, swimwear and bodysuits cannot be returned.

. Original shipping charges are non-refundable.

. All exchanges are subject to stock availability.

. The cost of the return shipment will not be covered by JESSICABUURMAN.

. Refund will only be issued in it's original form of payment method or Store Credit.

. Return must be send back to the Return Address we’ve provided (China warehouse).

. Returns for Store Credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, PayPal) will require a handling & processing fee of 5% of item price, which will be deducted from the amount to be refunded to you.

*NOTE: Merchandise must be returned in it's original condition, unused and undamaged, with all garment tags attached and in their original packaging. Returns that are damaged, soiled or altered will not be accepted or a percentage of compensation will deducted depends on the severity of the damage.


HOW TO EXCHANGE / RETURN

1. Please contact our Support Team to request a RMA (Return Merchandise Number) & Return / Exchange Form. You can also download Return / Exchange Form HERE

2. Please fill out Return / Exchange Form & email it back to our Support Team.

3. We’ll provide you our Return Address once Return / Exchange Form received. (The Return Address is located in China)

*Please ONLY send the package back to the Return Address we’ve provided. We’ll not be responsible for package returned to other addresses.

4. Please include the Return / Exchange Form inside the package & retain proof of sending, in case of a dispute.

*Please wrap the return merchandise with care as you are under a duty to take reasonable care of the goods and will be liable for any damage or lost until we receive them at our warehouse. 

Returns that are damaged, worn, soiled or altered will not be accepted or a percentage of compensation will deducted depends on the severity of the damage. 


PROCESSING TIME

. Original shipping charges are non-refundable

. Refunds will be processed within approximately 3 working days after we receive your return.

. Exchange will be processed within approximately 3 working days after we receive your return.

 

Shoes

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original condition with undamaged shoe box as this is considered part of the product. 

Faulty goods

Goods are classified as faulty if they are received with manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Colours

We have made every effort to display as accurately as possible the colors of our products that appear on JESSICABUURMAN. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.



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